ICT Support Engineer Career and Immigration options for Australia

Profile Title: ICT Support Engineer Career and Immigration options for Australia

Alternative Title:Support Analyst, Support Architect

ANZSCO Code: 263212 | Unit Code: 2632

Skill Level: Level 1 | Work Experience: 2 Years

Assessing Bodies: Australian Computer Society (ACS)

Skill Occupation List (SOL): STSOL

Specialization: Not Defined

Profile Description: Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

Job Duties:

• Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
• Identifying variations and potential high risk areas in securing adherence to standards and procedures
• Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
• Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
• Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
• Developing, conducting and providing technical guidance and training in application software and operational procedures
• Analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
• Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
• Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
• Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

Skill Level Description: Most occupations in this unit group have a level of skill commensurate with a Bachelor Degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Available Visa Options (As on February 2024):

• 190 - Skilled Nominated (subclass 190)
• 407 - Training visa (subclass 407)
• 489 - Skilled Regional (Provisional) visa (subclass 489) - State or Territory nominated
• 482 - Temporary Skill Shortage visa (subclass 482) - Short Term Stream
• 187 - Regional Sponsor Migration Scheme (subclass 187)
• 494 - Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream
• 491 - Skilled Work Regional (provisional) visa (subclass 491) State or Territory nominated

Registration or Licensing: Not Required

Industries: ICT Support and Test Engineers are mainly employed in: Professional, Scientific and Technical Services; Financial and Insurance Services; and Public Administration and Safety

Education Profile: The most common level of educational attainment for ICT Support and Test Engineers is Bachelor degree (44.6 per cent).

Job Opening: Over the five years to November 2019, the number of job openings for ICT Support and Test Engineers is expected to be low (equal to or less than 5,000). Job openings count both employment growth and turnover (defined as workers leaving their occupation for other employment or leaving the workforce).

Age Group: The main age group is 35-44 years (39.0 per cent) and the median age is 40 years (compared to 40 years for all occupations).

Gender: The female share of ICT Support and Test Engineers is 23.3 per cent and 87.9 per cent of ICT Support and Test Engineers work full time. Average weekly hours for full time workers are 37.0 (compared to 40.2 for all occupations).

Earning: In August 2014 (latest available data) weekly earnings full-time before tax (and not including employer superannuation) were $1,583 (compared to earnings for all occupations of $1,200).

Employment: Employment for this occupation remained relatively steady in the past five years and rose very strongly in the long-term (ten years). Looking forward, employment for ICT Support and Test Engineers to November 2020 is expected to grow very strongly.