ICT Customer Support Officer Career and Immigration options for Australia

Profile Title: ICT Customer Support Officer Career and Immigration options for Australia

Alternative Title:ICT Help Desk Officer ICT Help Desk Technician Systems Support Officer

ANZSCO Code: 313112 | Unit Code: 3131

Skill Level: Level 2 | Work Experience: 1 Years

Assessing Bodies: Trades Recognition Australia (TRA)

Skill Occupation List (SOL): STSOL

Specialization: Network Support Technician, Operator Command Support Systems (Army)

Profile Description: Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Job Duties:

• determining software and hardware requirements to provide solutions to problems
• responding to inquiries about software and hardware problems
• adapting existing programs to meet users requirements
• installing and downloading appropriate software
• ensuring efficient use of applications and equipment
• implementing computer networks
• designing and maintaining web sites
• repairing and replacing peripheral equipment such as terminals, printers and modems
• may work in a call centre

Skill Level Description: Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia: AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) In New Zealand: NZ Register Diploma (ANZSCO Skill Level 2) At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or relevant vendor certification may be required in addition to the formal qualification.

Available Visa Options (As on February 2024):

• 190 - Skilled Nominated (subclass 190)
• 407 - Training visa (subclass 407)
• 489 - Skilled Regional (Provisional) visa (subclass 489) - State or Territory nominated
• 482 - Temporary Skill Shortage visa (subclass 482) - Short Term Stream
• 187 - Regional Sponsor Migration Scheme (subclass 187)
• 494 - Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream
• 491 - Skilled Work Regional (provisional) visa (subclass 491) State or Territory nominated

Registration or Licensing: Not Required

Industries: ICT Support Technicians are mainly employed in: Professional, Scientific and Technical Services; Public Administration and Safety; and Education and Training

Education Profile: The most common level of educational attainment for ICT Support Technicians is Bachelor degree (25.6 per cent).

Job Opening: Over the five years to November 2019, the number of job openings for ICT Support Technicians is expected to be above average (between 25,001 and 50,000). Job openings count both employment growth and turnover (defined as workers leaving their occupation for other employment or leaving the workforce).

Age Group: The main age group is 25-34 years (35.0 per cent) and the median age is 35 years (compared to 40 years for all occupations).

Gender: The female share of ICT Support Technicians is 19.7 per cent and 90.5 per cent of ICT Support Technicians work full time. Average weekly hours for full time workers are 37.8 (compared to 40.2 for all occupations).

Earning: In August 2014 (latest available data) weekly earnings full-time before tax (and not including employer superannuation) were $1,263 (compared to earnings for all occupations of $1,200).

Employment: Employment for this occupation remained relatively steady in the past five years and rose strongly in the long-term (ten years). Looking forward, employment for ICT Support Technicians to November 2020 is expected to grow strongly.